Refund Policy

Last Updated: 2025-12-01

At HeySparkAI, we provide AI-powered video generation services. Due to the digital nature of our products and services, all purchases are generally non-refundable. However, we understand that there may be exceptions.

1. Eligible Refunds
   Refunds may be approved in the following situations:

• Incorrect charges were made
• Duplicate payments occurred
• You were unable to use the service due to verified technical issues
• Credits were not delivered
• Local consumer protection laws require a refund

2. Non-Refundable Situations

Refunds will not be provided under these circumstances:

• You have used any credits or generated videos
• The AI-generated video results do not meet subjective expectations
• The platform was misused or policies were violated
• You change your mind and no longer wish to use the service

3. Refund Request Process

To request a refund, please contact us via email at yuranialesi@gmail.com. Be sure to include the following:

• Proof of payment
• Your account information

If a refund is approved, it will be processed through the original payment method and completed within 1-3 business days.